Privacy Policy

1. Information We Collect

2. How We Use Your Information

Your information is used to respond to inquiries, provide support, route requests to the appropriate team, and improve our website and services. We do not sell your personal information.

3. Data Storage and Security

4. Service Providers and Trusted Contacts

We may share limited personal information with trusted service providers that help us operate our website and manage communications (for example, website hosting, form/CRM systems, security services, and analytics tools). These providers are only permitted to process information for the purposes we specify and are expected to use appropriate safeguards.

We may also share information with trusted contacts (such as relevant tenant businesses or partners) when necessary to respond to your request or route your inquiry appropriately, and only to the extent required for that purpose.

We may disclose information where required or permitted by law.

5. Analytics, Tools, and Assisted Processing

We may use analytics and similar tools to understand website performance and improve user experience. Where possible, we aim to use aggregated or de-identified information and to limit collection to what is necessary.

We may also use third-party tools (including tools that help summarize, categorize, or analyze customer inquiries) to improve response quality and operational efficiency. When doing so, we take steps to protect information, such as limiting the data shared, removing direct identifiers where appropriate, and using tools and settings intended to keep information secure.

6. Cookies and Tracking

Our website may use essential cookies and similar technologies needed for core functionality, reliability, and security. Some cookies may be set by our security and performance providers to help protect the site. We do not use advertising cookies. You can control or disable cookies through your browser settings, though some site features may not function properly.

7. International Data Processing

Some of our systems and service providers may store or process personal information outside of Canada, including in the European Union. In those cases, information may be subject to the laws of the jurisdiction where it is stored or processed. We take reasonable steps to require appropriate safeguards when using service providers.

8. Retention

We retain personal information for as long as necessary to address your inquiry and for reasonable operational record-keeping. When information is no longer required, we take steps to delete or securely dispose of it in accordance with our practices and any applicable legal requirements.

9. Links to Other Websites

Our website may contain links to external websites operated by tenant businesses or partners. Denman Place Mall is not responsible for the content, security, or privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

10. Your Rights

You may request access to or correction of your personal information, and you may request deletion where appropriate, subject to applicable laws and operational requirements. You may also withdraw consent where applicable, subject to legal or contractual restrictions and reasonable notice.

11. Children’s Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from them. If we become aware that we have collected such information, we will take steps to delete it.

12. Policy Updates

This Privacy Policy may be updated periodically to reflect legal requirements or operational changes. Any updates will be posted on this page with a revised “Last Updated” date below.

13. Contact Us

If you have questions or concerns about this Privacy Policy or wish to make a privacy request, please contact our IT team at [email protected] and include “Privacy Request” in the subject line. For security and privacy purposes, we may require sufficient information to verify your identity before processing or responding to your request.